Your Trusted Partner in Third Party Claims

At Advent Claims, we take pride in providing world-class Third Party Claims Administration services tailored specifically for clients in Australia and New Zealand. With a focus on efficiency, accuracy, and client satisfaction, we offer a comprehensive suite of services designed to alleviate the burdens of claims management, allowing our clients to focus on their core business operations.
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From lodgement to settlement, our seasoned team handles every aspect of claims administration with precision and expertise. We streamline processes, ensuring timely submissions, thorough assessments, and fair resolutions, all while adhering to regulatory standards.
  • What do you need?
  • What opportunities do you have?
  • What’s your experience? 
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At Advent Claims, it’s always and only about you. About your story and how we can help you secure it by going further, digging deeper and making your business needs ours.
 
We’re proud of what we accomplish through working shoulder to shoulder with our clients, and the trust we earn in our solutions, systems and specialists.

​Claims Lodgement
We understand that the initial stages of claims processing are critical. Our efficient claims lodgement services, using our First Notification of Loss (FNOL) system as either an integrated or a standalone SaaS-service, ensure that all necessary documentation is accurately submitted in a timely manner, minimizing delays and maximizing the chances of a successful outcome. The FNOL system provides clients with direct access to manage and control incident management.

​Claims Recoveries
​Recovering claims can be a complex and time-consuming process. Our dedicated team utilises proven strategies and negotiation techniques to recover outstanding claims efficiently, maximizing our client’s  revenue potential, minimising losses and allowing them to focus on their core business activities.

​Claims Settlement
​Achieving fair and timely settlements is paramount in claims administration. With our expertise in negotiation and dispute resolution, we facilitate prompt and equitable settlements, reducing the burden on our clients and fostering positive relationships with claimants.

​Claim Fund Management
​Managing claim funds requires meticulous attention to detail and compliance with regulatory requirements. Our comprehensive claim fund management services ensure transparency, accountability, and regulatory compliance, providing our clients with peace of mind and financial security.

​Arranging Assessments
​Assessing claims accurately is essential for fair and efficient claims processing. We collaborate with a network of trusted assessors and experts to arrange thorough assessments, enabling informed decision-making and ensuring fair outcomes for all parties involved.
​Claims management solutions
Drive claims costs down and customer satisfaction up with outsourced claims management solutions for private and commercial lines
 
For insurance providers, offering excellent claims management services is key to policyholder experience. It is also their key challenge. The questions range from staff capacity in the claims department to IT development. No wonder then that both established players and InsurTech startups opt to outsource their claims management activities to Advent claims
 
Advent claims management solutions:

  • Improve policyholder satisfaction
  • Drive down claims costs
  • Secure compliance and control
  • Our highly experienced claims managers embrace your story as their own.
Overflow Claims
Overflow claims solutions to help you manage staff shortages in non-life private and commercial lines.
 
Staff shortages due to storm damage, flood claims, or a flu epidemic – whatever the cause of your crisis, your policyholders will still expect you to answer the phone and handle their claims quickly and consistently.
 
So how are you going to fulfil your promises to your policyholders when you are understaffed?
It’s virtually impossible to always have the right number of people, with the right skills in-house. At Advent Claims, however, we do; so we can:
  • take carriage of large volumes of claims
  • take care of specific private or commercial lines
  • even take over claims intake, both online and by phone
  • In your hour of need, we move fast. We rapidly establish secure connections between your locations and ours.
Run-off
Control your indemnity spend and accelerate liability reduction with accurate liability assessments and pro-active run-off claims management
 
Once it has been decided to discontinue certain policies or business lines, liabilities need to be assessed correctly in view of the Solvency II capital requirements. Plus, the portfolios of run-off businesses still need to be administered. All this makes effective, proactive run-off management crucial to alleviate Solvency II’s capital burden and secure proper returns. And to secure the interests of your policyholders.
Advent Claims run-off solutions secure accurate assessment of claims reserves for known and IBNR (incurred but not reported) claims.
 
Through our services you can:
  • control indemnity spend
  • maintain service levels and policyholder satisfaction
  • accelerate liability reduction, relieving capital
Self-insured and captive
Optimise your claims and risk-management performance with one provider and a uniform global claim platform.
 
Corporate risk managers and captives face a common challenge when dealing with multi-office and often international risks: fragmentation. Having different service providers in different locations, with different systems generating different data, makes pooling, consolidating and matching data highly time-consuming. Being forced to work with disjointed data also impacts liability assessment, risk-management decision-making and cost control.
The solution? Move to unified global incident and claims management platform. Here’s why:

  • end-to-end claims management solutions cover every part of the claims journey, from first notification of loss and triage to recovery of uninsured losses
  • our single solution can be rolled out in all your territories, offering compliance with service level agreements and ending data fragmentation
  • our advanced technology automates around 80% of the work, lowering your costs and accelerating resolution times
 
Whichever option you choose, our dedicated and highly skilled teams of claims managers embrace your story as our own. Unseen, we operate at the heart of your daily operations to secure your customer experience.

Consulting

As experienced insurance practitioners, we leverage on our in-depth industry knowledge and experience. We understand the sector’s business and market challenges that include the intricacies and complexities of the insurance value chain. We work collaboratively with clients to identify desired journeys and outcomes before turning our focus to design, development, and implementation of realistic and workable solutions. We review then re-engineer businesses, engaging fully to ensure your buy-in. Whether it's enhancing efficiency, mitigating risks, or improving cost-effectiveness, our consultancy services are tailored to meet your specific needs and objectives.​
Strategic Management Consulting
Our executive team engages with client leaders to conceive new ideas, growth strategies, and products, whether to reset a firm’s position in the digitalising market, or to explore new opportunities.
Technology & Change
In conjunction with Van Ameyde International’s change delivery team, Advent works directly with clients and vendors to implement major technology change and transformation programmes in the following areas:
  • Change Management. We help clients roll out change cost-effectively by providing relevant expertise that maximises impact at the enterprise or business-unit level.
  • Technology Transformation. We are hands-on consultants delivering data, systems, and infrastructure services to improve time to market, increase agility, reduce costs, meet regulatory demands, and enhance customer experience. We build and test services to help deliver systems to agreed scope and benefit.
Operational Consulting
​Our teams collaborate with clients to review existing operations and reinvent them to uncover new, efficient models that provide a competitive edge. We take a holistic view that delivers an end-to-end view of your world, highlighting the bottlenecks with recommendations to unblock it.
Regulatory & Compliance
Navigating the complex landscape of regulatory requirements can be challenging. We help clients meet these demands cost-effectively by reviewing existing controls to identify gaps and overlaps, and to extract value where possible. Our team stays abreast of the latest regulations in Australia and New Zealand, ensuring full compliance throughout the claims process, thereby mitigating risks and safeguarding your organisation's reputation. Services include:
  • Australian Financial Services Licensed   
  • AFCA Membership
  • Internal audits and controls
  • Peer reviews, standards, and measures

TECHNOLOGY INTEGRATION

We understand the importance of technology in modern claims administration. Our state-of-the-art systems and tools streamline workflows, enhance data security, and provide real-time insights, empowering you with the information needed to make informed decisions.

We work with our clients to combine new thinking with new technology and (where required) work with those ‘difficult to replace’ legacy systems to provide a realistic, cost-effective and robust solution to both individual business and Market requirements

Claims Management Systems
Our Echo R2 claims management platform and our FNOL system which can be used as either an integrated FNOL-system or a standalone SaaS-service, manages the entire claims process across all stakeholders. Data is entered only once. Echo R2 validates all claims upon entry at the source, ensuring total accuracy of records and removing the need for teams of clerks and technicians to review, process and reconcile bordereaux. Extensive claims reporting is provided at agreed intervals and clients can view and audit their files via our extranet environment.